Hey Debbie,
I submitted the service request 3867715 with Quest. I agree, maybe someone can do a web-ex to see where I might be going wrong.
I know before submitting, it had plenty of articles regarding this, but I still cannot get Access to even get the updated 64 bit engine installed while it has the 32 bit access application, so hopefully if I can get around that somehow, toad should have no problem connection.
I'll let you know how the service request goes.
Thanks so much!