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Cannot connect to Teradata: Command did not complete within the time specified (timeout)

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I installed Toad Data Point version 3.8 on Win 7 a few weeks ago.  I've never had Data Point before.  Setting up connections to Oracle and Teradata was easy.  Thanks for that. 

The Oracle connection has never failed.  Every few days TDP is unable to connect to Teradata.  If it fails once in the day it continues to fail for the rest of the day.  Tomorrow it connects as it should.

I use the LDAP mechanism when connecting to Teradata.  When the connection works it takes only 2-4 seconds to connect.

The error message is--

[DataSource.Error] Teradata: [.NET Data Provider for Teradata] [100038] Command did not complete within the time specified (timeout).

Restarting TDP doesn't help and rebooting the box doesn't help.  The default connection timeout was 15 and I changed it to 120, restarted TDP, and get the same error.  Now the timeout is set to 60 and it returns the same error.  ( tools/options/database/timeouts )

I can connect to Teradata with no problems using Teradata SQL Assistant.  It takes only a couple seconds.  Each time TDP fails I verify the connection with SQL Assistant then disconnect.

Teradata's TTUProductsList.exe shows these items

  • Active Release 15.10
  • Teradata Data Connector 15.10.1.1
  • ODBC Driver for Teradata 15.10.1.1
  • .NET Data Privider for Teradata 15.11.0.1

Thanks in advance for the help.


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