Sumsupport,
Are you still experiencing the issue? I would suggest you install the following packages of Microsoft Visual C++ Redistributable
https://www.microsoft.com/en-us/download/details.aspx?id=3387
https://www.microsoft.com/en-US/Download/confirmation.aspx?id=21254
https://www.microsoft.com/en-us/download/details.aspx?id=2092
https://www.microsoft.com/en-us/download/details.aspx?id=5582